IDSWA is an organization dedicated to connecting individuals with disabilities participants with skilled and trusted Independent Support Workers. Our mission is to empower participants by providing access to quality support services that are tailored to their unique needs.

We do this by:

Facilitating Matches: Carefully matching participants with qualified support workers who are committed to delivering exceptional service.

Ensuring Quality: Allowing only top-performing support workers who exceed our high standards to access our matching services, ensuring participants receive the best possible care.

Promoting Upskilling: Providing support workers with ongoing training and upskilling opportunities to enhance their ability to meet the evolving needs of participants.

Advocating for Autonomy: Working towards a future where individuals living with disabilities have greater opportunities and control over the support services they receive, in line with our vision to transform this into a reality over the next decade.

To find a qualified support worker, please contact us directly. We manually match participants with support workers who have a minimum of 3 years of experience in the industry or an adjacent field, and who hold relevant certifications. Our goal is to ensure you find a support worker who meets your specific needs and preferences.

All support workers that we recommend have at least 3 years of experience in disability support or a related field, and hold certifications pertinent to their area of expertise. Additionally, they undergo a comprehensive vetting process, to ensure they are fully qualified to provide support.

Absolutely! We advise scheduling meetings with potential support workers to evaluate their capability to meet your specific needs. Furthermore, we suggest dedicating some time to thoroughly vet the support worker and arranging introductions with your existing support team to ensure a harmonious fit.

Our vetting process includes verifying each support worker’s experience and qualifications, conducting police checks, and ensuring they have a valid Yellow Card. This comprehensive approach helps us understand not only their professional background but also their qualities as caregivers.

We take your satisfaction seriously. If you’re not satisfied with your support worker or the services provided, please reach out to us via email at [email protected] or contact us on +61 3 6358 6625.
We are committed to resolving any issues promptly and finding a solution that meets your needs.

Our matching process is a manual personalised process, focusing on understanding your needs, preferences, and the specific qualifications of support workers. This personalised approach ensures a higher likelihood of a successful match.

Your feedback is valuable to us. Please email us at [email protected] to provide feedback or lodge a complaint. If your concern is related to compliance or requires escalation, you may also contact the NDIS directly.

The safety and well-being of participants are paramount. Our comprehensive vetting process for support workers, ensures that all personnel are qualified and trustworthy. We also adhere to strict guidelines and conduct regular reviews to maintain the highest standards of care.